How to donate to a cause
Learn how donations work, track your contributions, and explore giving options.
Donating on mboa is simple and secure. You can support a specific cause or make a general donation to an organisation. Payments are processed through a secure external payment gateway.
What you will need
A mobile money wallet or debit/credit card
A stable internet connection
A registered account to track your donations
OptionalSteps to donate
Find a cause
Browse categories or use the search bar to find a specific organisation or individual cause.
Find a cause
Browse categories or use the search bar to find a specific organisation or individual cause.
Choose amount
Select a preset amount or enter a custom value. You can also change or cancel your donation later.
Choose amount
Select a preset amount or enter a custom value. You can also change or cancel your donation later.
Enter payment details
Select your preferred payment method — Mobile Money or Card — directly on the Mboa platform.
Enter payment details
Select your preferred payment method — Mobile Money or Card — directly on the Mboa platform.
Continue to secure payment
You will be redirected to a secure payment page to complete the transaction. Mboa never stores your full card details.
Continue to secure payment
You will be redirected to a secure payment page to complete the transaction. Mboa never stores your full card details.
Confirm payment
Authorise and complete your payment on the gateway to finalise your donation.
Confirm payment
Authorise and complete your payment on the gateway to finalise your donation.
After you donate
After completing payment, you will be redirected back to mboa.
- You receive an email confirmation
- Your donation is visible on your dashboard
- A receipt is available to download
- The cause is updated with your contribution
- Your payment was not captured
- No funds have been deducted
- You will see an error message
Most declines are temporary. Try again with a different payment method or contact your bank.
- Instant email confirmation sent
- Dashboard reflects the donation
- Receipt available for download
- View status in Donation History
- Monitor cause progress
- See organisation acknowledgement
- Ensure your payment currency matches
- Check that the cause is still active
- Use a stable internet connection
- All payments are encrypted
- PCI-DSS compliant gateway
- Mboa does not store card data
Related articles
Why did my donation fail?
Understand what a failed donation means and when to take action.
Why is my donation pending?
Understand what a pending donation means and when to take action.
How to get a donation receipt
Learn where to find your donation receipt and what to do if you can't see it.
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